Better Business Bureau

About Us

For over 100 years, BBB® has helped people make smarter decisions and is evolving to meet fast changing marketplace needs. BBB® offers its national and local consumer services online and in person. Through our efforts, BBB® helps millions of people each year. BBB® ensures that high standards for trust are set and maintained. We exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. We provide educational information and expert advice that is free of charge and easily accessible.

Our Mission:
BBB®'s mission is to be the leader in advancing marketplace trust. We do this by:
- Setting standards for marketplace trust
- Encouraging and supporting best practices by engaging with and educating consumers and businesses
- Celebrating marketplace role models
- Calling out and addressing substandard marketplace behavior
- Creating a community of trustworthy businesses and charities

Our Vision:
An ethical marketplace where buyers and sellers trust each other