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UTILITY BILLING CLERK

UTILITY BILLING CLERK

Monday - Friday

8:00 am - 5:00 pm

$13.95 per hour

ESSENTIAL JOB FUNCTIONS

  • Accepts utility payments for water, sewer and refuse accounts
  • Gives receipts
  • Issues various permits as required by city ordinances
  • Greets visitors, answers questions, and directs to appropriate personnel
  • Assist in responding to and resolving customer inquiries
  • Provides telephone and in person customer service
  • Assists in generating and processing utility work orders for field staff
  • Frontline, phone, fax and email inquiries
  • Opening new accounts, closing accounts, collecting deposits etc.
  • Maintain and reconciling of cash drawer
  • Inform customers of any interruption
  • Issue garage sale permits
  • Assist in maintain utility billing files and records

JOB REQUIREMENTS

  • Ability to read and write English
  • Ability to make mathematical calculations by adding, subtracting, multiplying and dividing numbers
  • Self-starter
  • Maintain records for state or policy regulations, able to read maps and interpret data
  • Proficient in Microsoft Office products such as Word, Excel, Access, PowerPoint, Publisher and Outlook
  • Aptitude to learn and use proper customer services habits
  • Talent to deal effectively with the general public and other city personnel in a courteous manner